I’m all for high reliability and continuous impovement in medicine and health care delivery, but I am concerned about the ROI on quality improvement initiatives. With all the strategy, effort and science involved in Quality & Safety measures it seems like we should be seeing a massive improvement in our outcomes. Yet we are barely moving the needle.
I wonder if we spent half the resources on developing optimal character qualities among our colleagues if we might see a greater jump in outcomes? And wouldn’t that improve employee satisfaction? And surely that would lead to a better patient experience.
That reminds me of a quote from our friend, Dr. George Beauchamp…
Next to patients, cherish colleagues.