Quality or Qualities?

I’m all for high reliability and continuous impovement in medicine and health care delivery, but I am concerned about the ROI on quality improvement initiatives. With all the strategy, effort and science involved in Quality & Safety measures it seems like we should be seeing a massive improvement in our outcomes. Yet we are barely moving the needle.

I wonder if we spent half the resources on developing optimal character qualities among our colleagues if we might see a greater jump in outcomes? And wouldn’t that improve employee satisfaction? And surely that would lead to a better patient experience.

That reminds me of a quote from our friend, Dr. George Beauchamp…

Next to patients, cherish colleagues.

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